- How do I sign up for Nesoex?
Register on Nesoex using an email address or mobile number. The process is clearly explained during sign-up, and if you have any questions, you can reach 24/7 support via website chat, the app, or phone.
- Why am I not receiving the mobile verification code?
- Why am I not receiving the email verification code?
First, ensure your email address is correct, then try again. If you still haven’t received the code, refresh your Inbox and, if needed, check spam, junk, primary, or All mail folders.
- Why do I get ‘Invalid email’ during registration?
Please verify that you’ve typed the email address correctly.
- Can I verify using someone else’s mobile number?
No. Because the system automatically checks if the phone number matches your national ID, the number must be personally owned by you.
- Are there signup or verification rewards on Nesoex?
Yes, there are special rewards during different time frames. Follow Nesoex’s social media or contact our 24/7 support for details.
- Why hasn’t my signup reward been deposited?
You may not have completed identity verification correctly, or your signup date did not coincide with the festival date. Contact support for more info.
- Is the signup reward on Nesoex withdrawable?
- How do I change my mobile number?
After logging in, at the top of the page, click the profile icon and select ‘User Account Info.’ Choose ‘Change Mobile,’ enter the new number, and finally enter the verification code sent to both old and new numbers.
- How do I change my email?
- Why do I get ‘A system error occurred’ when registering?
Disable any VPN or proxy and try again. If the problem persists, clear your browser cache or switch browsers. If it continues, contact support via online chat.
- Why do I see ‘Captcha is incorrect’ while registering or logging in?
Turn off your VPN or proxy and try again. If it persists, try a different browser. If still unresolved, contact support via the site/app chat, Telegram at nesoex_support
- What if I forget my password?
If you forget your password, after entering your email or phone, click ‘Forgot Password?’ below the password field. A code or link is sent by email from Nesoex. You can also recover your account via /app/user/recovery-password.
- Can I delete my account?
According to Article 19 of the Nesoex Terms & Conditions, an account cannot be permanently deleted. However, you can request your account be deactivated by contacting support.